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SoundSystem

Q&A, Feature Requests, and Bugs!

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25 results found

  1. Hi, how can I log in on label account on Beatport?

    1 vote
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    1 comment  ·  Admin →

  2. How can I connect new manager on my label?

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  3. Hello Proton,i cannot Open my account ? it's Normal

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  4. Not encoding

    Hi Guys,

    I'm having difficulty uploading my show. I had to abandon the upoload yesterday as it want encoding (or taking an extremely long time). The same is happening today

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  5. I created account on protonradio and can't login on sooundsystem!

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  6. Cant sing in, I already have an account on proton but sound system dosent recognize it.

    Cant sing in, I already have an account on proton but sound system dosent recognize it.

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    0 comments  ·  Admin →

  7. I already have a proton user, but i can´t login my user in "Proton soundsystem" for sign my contract with one of your labels

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    1 comment  ·  Admin →

  8. An error occurred submitting your form

    Why I can't register new accaount?
    Always writting An error occurred submitting your form"
    So I can't see my new contract

    3 votes
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    2 comments  ·  Admin →

  9. Sales bugg

    Hi Proton,hope you guys are fine,i have a question for you guys ,why my sales are like bugged they tell me that i have 5 sales but when i clicked it tell me that i have more sales

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    0 comments  ·  Admin →

  10. dropdown menus selection not possible in Safari

    for some reason , you can't make a selection in Safari , tested in two machines , so for "genre " "type of release etc. i always must use another browser. which is annoying because i only need them for Soundsystem..

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    0 comments  ·  Admin →

  11. i need help

    hello proton, I can not approve a musical contract, I write my username and password on the linkl and I can not enter, I appreciate your pr

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  12. (bug) Can't upload an artist image in my artist profile

    Hello! I can't upload an artist image in my artist profile! I always get message "ERROR: Incorrect dimensions. Please check the requirements". But where can I find the requirements? Any photo is wrong :(

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    0 comments  ·  Admin →

  13. Hello!How many pixels should the profile picture be?

    How many pixels should the profile picture be?

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  14. Performance Tab not reporting data when clicked

    Instead of the normal table, all I'm seeing is [PERFORMANCE TAB DATA] on a white background!

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  15. Spotify /iTunes Streams

    How many receives an artist / label behind one stream Spotify or iTunes. I understand that it will be approximate figure... but nevertheless?

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    0 comments  ·  Admin →
    completed  ·  AdminJason Wohlstadter (CEO, Proton Radio) responded

    Hi Daphnia!

    I’m not sure I understand the question, sorry about that. You can view streams on Apple Music and Spotify by clicking the “Performance” tab for your label. The artists all have access to this statistic as well inside their “Account” area. :)

    You probably know about that already, but if it doesn’t answer your question please send an email with more clarification: support@protonradio.com

  16. payment details

    How can I edit my payment details? "contact us" doesn't work, in my country paypal doesn't work, thanks!

    3 votes
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    0 comments  ·  Admin →

  17. Not Found The requested URL /soundsystem/soundsystem/index.php was not found on this server. Additionally, a 404 Not Found error was encou

    Not Found

    The requested URL /soundsystem/soundsystem/index.php was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    The bug I keep getting when I login on the Proton Soundsystem Page

    1 vote
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    2 comments  ·  Admin →
    completed  ·  AdminJason Wohlstadter (CEO, Proton Radio) responded

    Happy to help, Haider! To access SoundSystem you first need to sign a contract for one of our labels. If you received a contract via email, find the link inside, and then sign in using your username: kravisters

    If you need help recovering the password on this account, visit beta.protonradio.com/forgot-password

    For further assistance, hit us up via email: support@protonradio.com

  18. genres

    hi
    I'm sure. not enough genres of electronic music. I personally could not choose the right. And it is very important for the audience and sales. Thank you.
    I can help, and not necessary to prescribe for you. because I have considerable experience.
    Regard
    Koxi Planet

    1 vote
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    0 comments  ·  Admin →
    completed  ·  AdminJason Wohlstadter (CEO, Proton Radio) responded

    Hi Koxi!

    Are you asking about adding more genres to Beatport?

    The genres we list on the site are the ones available on their store.

    They’re in the process of adding some new genres this year, and they have their own UserVoice forum that you can post comments requesting these changes:

    https://beatport.uservoice.com/forums/262082-beatport-music-store

    You’ll see “Genre Updates” are the most requested change. I suggest you add a comment there with the changes you’d like to see!

  19. Problem with the artistic image of profile..

    which are the needed dimensions please?

    1 vote
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    4 comments  ·  Admin →

  20. Hello guys! Happy New Year! Pre Orders doesnt work.

    One of my releases does not available as pre order... it should out 9th January on beatport and as i understand it should be pre ordered 2nd January but i think its a holidays still so on next day 3rd jan... but nope )
    Isit some kind of bug or its just me? )

    Cheers
    Igor
    (Domestic Technology/Sunglasses Music)

    1 vote
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    0 comments  ·  Admin →
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