25 results found
For help, email email@example.com :)
Beatport doesn’t have label accounts, but you can enroll your label in Beatport Hype.
Happy to help! Send an email to firstname.lastname@example.org and our team will assist you. :)
Happy to help!
Please visit https://www.protonradio.com/forgot-password to recover your password.
If you need further help, send an email to: email@example.com
I'm having difficulty uploading my show. I had to abandon the upoload yesterday as it want encoding (or taking an extremely long time). The same is happening today1 vote
The encoder was down for maintenance for a few hours the last few days, but it should be back and fine now. If you continue to have issues, drop a line to firstname.lastname@example.org :)
As an artist, access to SoundSystem is not available until a Proton label has sent you a contract.
Cant sing in, I already have an account on proton but sound system dosent recognize it.
Cant sing in, I already have an account on proton but sound system dosent recognize it.1 vote
We’re responding to you via email. Check your inbox. :)
I already have a proton user, but i can´t login my user in "Proton soundsystem" for sign my contract with one of your labels1 vote
If you can’t access your account, contact email@example.com
An error occurred submitting your form
Why I can't register new accaount?
Always writting An error occurred submitting your form"
So I can't see my new contract3 votes
If you continue to have this problem, and you’re a Mac user, we recommend following the steps on this article:
Basically, some older versions of OSX have out of date invalid security certificates that need to be updated manually via the OSX keychain.
Hi Proton,hope you guys are fine,i have a question for you guys ,why my sales are like bugged they tell me that i have 5 sales but when i clicked it tell me that i have more sales1 vote
Hi Daniel! There were some issues with the Performance Tracker data last week, but these issues should be resolved now.
If you’re still having an issue, please send over an email to firstname.lastname@example.org with more details and we can investigate further? :)
dropdown menus selection not possible in Safari
for some reason , you can't make a selection in Safari , tested in two machines , so for "genre " "type of release etc. i always must use another browser. which is annoying because i only need them for Soundsystem..1 vote
OK, this is fixed now. Try clearing your cache in Safari and it should be working. :)
i need help
hello proton, I can not approve a musical contract, I write my username and password on the linkl and I can not enter, I appreciate your pr1 vote
To recover access to your account, please visit: https://www.protonradio.com/forgot-password
If you still have trouble signing your contract, then please contact email@example.com for further assistance. Be sure to send them your Artist name and the the Music Label you’re trying to sign your contract with.
(bug) Can't upload an artist image in my artist profile
Hello! I can't upload an artist image in my artist profile! I always get message "ERROR: Incorrect dimensions. Please check the requirements". But where can I find the requirements? Any photo is wrong :(1 vote
Upload your image at 500×500 or larger — it needs to be a square. Make sure it’s RGB color format, too. :)
Hello!How many pixels should the profile picture be?
How many pixels should the profile picture be?1 vote
Performance Tab not reporting data when clicked
Instead of the normal table, all I'm seeing is [PERFORMANCE TAB DATA] on a white background!1 vote
Hi Ty! Sorry you’re having trouble. If you’re still having trouble today, please send me an email: firstname.lastname@example.org along with the username that you’re having trouble with. :)
Spotify /iTunes Streams
How many receives an artist / label behind one stream Spotify or iTunes. I understand that it will be approximate figure... but nevertheless?1 vote
I’m not sure I understand the question, sorry about that. You can view streams on Apple Music and Spotify by clicking the “Performance” tab for your label. The artists all have access to this statistic as well inside their “Account” area. :)
You probably know about that already, but if it doesn’t answer your question please send an email with more clarification: email@example.com
How can I edit my payment details? "contact us" doesn't work, in my country paypal doesn't work, thanks!3 votes
Nice to hear from you, Serge. Proton can help send you a payment via MoneyGram or Western Union when your balance reaches $100 or more.
For further questions, please contact: firstname.lastname@example.org
Not Found The requested URL /soundsystem/soundsystem/index.php was not found on this server. Additionally, a 404 Not Found error was encou
The requested URL /soundsystem/soundsystem/index.php was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
The bug I keep getting when I login on the Proton Soundsystem Page1 vote
Happy to help, Haider! To access SoundSystem you first need to sign a contract for one of our labels. If you received a contract via email, find the link inside, and then sign in using your username: kravisters
If you need help recovering the password on this account, visit beta.protonradio.com/forgot-password
For further assistance, hit us up via email: email@example.com
I'm sure. not enough genres of electronic music. I personally could not choose the right. And it is very important for the audience and sales. Thank you.
I can help, and not necessary to prescribe for you. because I have considerable experience.
Koxi Planet1 vote
Are you asking about adding more genres to Beatport?
The genres we list on the site are the ones available on their store.
They’re in the process of adding some new genres this year, and they have their own UserVoice forum that you can post comments requesting these changes:
You’ll see “Genre Updates” are the most requested change. I suggest you add a comment there with the changes you’d like to see!
Problem with the artistic image of profile..
which are the needed dimensions please?1 vote
500×500! Sorry the site isn’t clear, we’re working on an upgrade for this in the future.
Hello guys! Happy New Year! Pre Orders doesnt work.
One of my releases does not available as pre order... it should out 9th January on beatport and as i understand it should be pre ordered 2nd January but i think its a holidays still so on next day 3rd jan... but nope )
Isit some kind of bug or its just me? )
(Domestic Technology/Sunglasses Music)1 vote
Beatport was a bit behind updating their site after the holidays. The issue should be resolved now, but send us an email if you’re stilling having issue tomorrow.
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