SoundSystem
25 results found
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1 vote
For help, email support@protonradio.com :)
Beatport doesn’t have label accounts, but you can enroll your label in Beatport Hype.
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1 vote
Happy to help! Send an email to support@protonradio.com and our team will assist you. :)
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1 vote
Happy to help!
Please visit https://www.protonradio.com/forgot-password to recover your password.
If you need further help, send an email to: support@protonradio.com
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Not encoding
Hi Guys,
I'm having difficulty uploading my show. I had to abandon the upoload yesterday as it want encoding (or taking an extremely long time). The same is happening today
1 voteThe encoder was down for maintenance for a few hours the last few days, but it should be back and fine now. If you continue to have issues, drop a line to support@protonradio.com :)
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1 vote
As an artist, access to SoundSystem is not available until a Proton label has sent you a contract.
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Cant sing in, I already have an account on proton but sound system dosent recognize it.
Cant sing in, I already have an account on proton but sound system dosent recognize it.
1 voteWe’re responding to you via email. Check your inbox. :)
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1 vote
If you can’t access your account, contact support@protonradio.com
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An error occurred submitting your form
Why I can't register new accaount?
Always writting An error occurred submitting your form"
So I can't see my new contract3 votesIf you continue to have this problem, and you’re a Mac user, we recommend following the steps on this article:
https://stackoverflow.com/a/34251410
Basically, some older versions of OSX have out of date invalid security certificates that need to be updated manually via the OSX keychain.
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Sales bugg
Hi Proton,hope you guys are fine,i have a question for you guys ,why my sales are like bugged they tell me that i have 5 sales but when i clicked it tell me that i have more sales
1 voteHi Daniel! There were some issues with the Performance Tracker data last week, but these issues should be resolved now.
If you’re still having an issue, please send over an email to jason@protonradio.com with more details and we can investigate further? :)
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dropdown menus selection not possible in Safari
for some reason , you can't make a selection in Safari , tested in two machines , so for "genre " "type of release etc. i always must use another browser. which is annoying because i only need them for Soundsystem..
1 voteOK, this is fixed now. Try clearing your cache in Safari and it should be working. :)
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i need help
hello proton, I can not approve a musical contract, I write my username and password on the linkl and I can not enter, I appreciate your pr
1 voteTo recover access to your account, please visit: https://www.protonradio.com/forgot-password
If you still have trouble signing your contract, then please contact support@protonradio.com for further assistance. Be sure to send them your Artist name and the the Music Label you’re trying to sign your contract with.
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(bug) Can't upload an artist image in my artist profile
Hello! I can't upload an artist image in my artist profile! I always get message "ERROR: Incorrect dimensions. Please check the requirements". But where can I find the requirements? Any photo is wrong :(
1 voteUpload your image at 500×500 or larger — it needs to be a square. Make sure it’s RGB color format, too. :)
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Hello!How many pixels should the profile picture be?
How many pixels should the profile picture be?
1 vote500×500 :)
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Performance Tab not reporting data when clicked
Instead of the normal table, all I'm seeing is [PERFORMANCE TAB DATA] on a white background!
1 voteHi Ty! Sorry you’re having trouble. If you’re still having trouble today, please send me an email: jason@protonradio.com along with the username that you’re having trouble with. :)
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Spotify /iTunes Streams
How many receives an artist / label behind one stream Spotify or iTunes. I understand that it will be approximate figure... but nevertheless?
1 voteHi Daphnia!
I’m not sure I understand the question, sorry about that. You can view streams on Apple Music and Spotify by clicking the “Performance” tab for your label. The artists all have access to this statistic as well inside their “Account” area. :)
You probably know about that already, but if it doesn’t answer your question please send an email with more clarification: support@protonradio.com
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payment details
How can I edit my payment details? "contact us" doesn't work, in my country paypal doesn't work, thanks!
3 votesNice to hear from you, Serge. Proton can help send you a payment via MoneyGram or Western Union when your balance reaches $100 or more.
For further questions, please contact: support@protonradio.com
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Not Found The requested URL /soundsystem/soundsystem/index.php was not found on this server. Additionally, a 404 Not Found error was encou
Not Found
The requested URL /soundsystem/soundsystem/index.php was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
The bug I keep getting when I login on the Proton Soundsystem Page
1 voteHappy to help, Haider! To access SoundSystem you first need to sign a contract for one of our labels. If you received a contract via email, find the link inside, and then sign in using your username: kravisters
If you need help recovering the password on this account, visit beta.protonradio.com/forgot-password
For further assistance, hit us up via email: support@protonradio.com
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genres
hi
I'm sure. not enough genres of electronic music. I personally could not choose the right. And it is very important for the audience and sales. Thank you.
I can help, and not necessary to prescribe for you. because I have considerable experience.
Regard
Koxi Planet1 voteHi Koxi!
Are you asking about adding more genres to Beatport?
The genres we list on the site are the ones available on their store.
They’re in the process of adding some new genres this year, and they have their own UserVoice forum that you can post comments requesting these changes:
https://beatport.uservoice.com/forums/262082-beatport-music-store
You’ll see “Genre Updates” are the most requested change. I suggest you add a comment there with the changes you’d like to see!
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Problem with the artistic image of profile..
which are the needed dimensions please?
1 vote500×500! Sorry the site isn’t clear, we’re working on an upgrade for this in the future.
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Hello guys! Happy New Year! Pre Orders doesnt work.
One of my releases does not available as pre order... it should out 9th January on beatport and as i understand it should be pre ordered 2nd January but i think its a holidays still so on next day 3rd jan... but nope )
Isit some kind of bug or its just me? )Cheers
Igor
(Domestic Technology/Sunglasses Music)1 voteBeatport was a bit behind updating their site after the holidays. The issue should be resolved now, but send us an email if you’re stilling having issue tomorrow.
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